Privacy Policy

1. Introduction

At Wing Snob, we are deeply committed to protecting your privacy and personal information. This comprehensive Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, place orders, or interact with us in any way.

This policy applies to all information collected through our website at wings-snobs.top, mobile applications, in-store visits, phone orders, catering services, and any other interactions with Wing Snob. By using our services, creating an account, placing orders, or providing us with your personal information, you agree to the collection and use of information in accordance with this policy.

Important Note: We never sell your personal data to third parties. Your trust is paramount to us, and we are committed to maintaining the highest standards of data protection and privacy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, favorite items, delivery preferences
• Payment Information: Credit card details, billing information (stored securely and encrypted)
• Food Preferences: Dietary restrictions, allergen information, spice preferences, special requirements (vegan, halal, kosher, gluten-free)
• Order Details: Items ordered, delivery instructions, special requests, pickup preferences
• Loyalty Program Data: Reward points, membership tier, earning history, redemption preferences
• Reservation Information: Table bookings, party size, special occasion details, seating preferences
• Catering Details: Event information, guest count, menu selections, dietary accommodations
• Communication Records: Contact form submissions, customer service interactions, reviews and feedback
• Marketing Preferences: Email subscription choices, promotional preferences, communication frequency settings

2.2 Information Automatically Collected

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referring websites
• Location Data: Approximate location based on IP address, GPS location (with permission) for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, login status
• Analytics Information: Website performance data, user interaction patterns, conversion tracking

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media Platforms: If you connect your social media accounts or use social login features
• Payment Processors: Transaction details, payment verification, fraud prevention data
• Delivery Partners: Delivery status updates, driver location, delivery confirmations
• Marketing Partners: Campaign performance data, audience insights (aggregated and anonymized)
• Data Verification Services: Address verification, phone number validation, fraud prevention checks

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our food services:

• Order Processing: Fulfilling food orders, coordinating deliveries, managing pickups
• Account Management: Creating and maintaining your account, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing preferences to enhance menu offerings, service quality optimization
• Personalization: Customizing your experience based on dietary preferences and order history
• Loyalty Programs: Managing rewards, tracking points, providing member benefits
• Reservations: Booking tables, managing seating arrangements, special event coordination
• Catering Services: Planning events, menu customization, dietary accommodation management

3.2 Communication

We communicate with you for various purposes:

• Transactional Communications: Order confirmations, delivery notifications, payment receipts
• Customer Support: Responding to questions, providing assistance, follow-up communications
• Service Updates: Important notices about policy changes, service disruptions, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (with your consent only)
• Feedback Requests: Surveys, review invitations, experience improvement opportunities

3.3 Marketing and Analytics

With your consent, we use information for marketing purposes:

• Personalized Marketing: Targeted promotions based on preferences and order history
• Website Analytics: Understanding user behavior, improving website performance
• Campaign Effectiveness: Measuring marketing success, ROI analysis
• Market Research: Developing new products, understanding customer needs
• Social Media Marketing: Engaging with customers on social platforms

3.4 Legal Compliance and Security

We may use your information for legal and security purposes:

• Legal Compliance: Meeting regulatory requirements, tax obligations, health department regulations
• Fraud Prevention: Detecting and preventing fraudulent activities, protecting against unauthorized access
• Safety and Security: Protecting our customers, employees, and business operations
• Dispute Resolution: Investigating complaints, resolving conflicts, legal proceedings
• Emergency Situations: Responding to health emergencies, allergen incidents, safety concerns

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure payment processing, fraud detection, transaction verification (Stripe, PayPal, Square)
• Delivery Services: Coordinating food deliveries, tracking orders, driver communications (DoorDash, Uber Eats)
• Cloud Storage Providers: Secure data storage, backup services, system reliability (AWS, Google Cloud)
• Email Service Providers: Marketing campaigns, transactional emails, customer communications (Mailchimp, SendGrid)
• Analytics Services: Website analysis, user behavior insights, performance optimization (Google Analytics)
• Customer Support Tools: Help desk services, chat support, ticket management systems
• Marketing Platforms: Social media advertising, campaign management, audience targeting

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: Responding to court orders, subpoenas, search warrants, legal investigations
• Regulatory Compliance: Health department inspections, food safety investigations, tax audits
• Law Enforcement: Cooperating with police investigations, reporting suspected crimes
• Emergency Situations: Protecting public safety, preventing harm, medical emergencies
• Rights Protection: Defending our legal rights, protecting intellectual property, enforcing terms of service

4.3 Business Transfers

In the event of business restructuring:

• Mergers and Acquisitions: If Wing Snob is acquired by or merged with another company
• Asset Sales: If we sell or transfer business assets, customer information may be included
• Bankruptcy: In case of insolvency proceedings, customer data may be transferred to creditors or purchasers
• Customer Notification: We will provide advance notice of any ownership changes affecting your data
• Policy Compliance: New owners must commit to honoring this privacy policy or provide notice of changes

4.4 With Your Consent

We may share information for other purposes with your explicit consent:

• Marketing Partnerships: Collaborations with complementary businesses (with your permission)
• Social Sharing: If you choose to share your orders or reviews on social media
• Referral Programs: Sharing information with friends you refer to our service
• Special Promotions: Participating in contests, giveaways, or special events

5. Data Security

5.1 Technical Security Measures

We implement robust technical safeguards to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption (minimum 256-bit), stored data is encrypted at rest
• Firewall Protection: Advanced firewall systems monitor and block unauthorized access attempts
• Access Controls: Multi-factor authentication, role-based permissions, principle of least privilege
• Security Monitoring: 24/7 automated monitoring for suspicious activities, real-time threat detection
• Regular Backups: Automated daily backups stored in secure, geographically distributed locations
• Vulnerability Testing: Regular penetration testing, security audits, and system updates
• Network Security: Isolated networks, VPN access for remote employees, intrusion detection systems

5.2 Organizational Security Measures

Our team follows strict security protocols:

• Employee Training: Regular security awareness training, phishing simulation exercises
• Data Handling Procedures: Documented procedures for data access, processing, and storage
• Confidentiality Agreements: All employees and contractors sign comprehensive NDAs
• Background Checks: Thorough screening of employees with access to customer data
• Incident Response Plan: Detailed procedures for responding to security breaches or data incidents
• Regular Audits: Internal and external security assessments, compliance reviews
• Vendor Management: Due diligence on third-party providers, contractual security requirements

5.3 Your Security Responsibilities

You play an important role in keeping your information secure:

• Strong Passwords: Use unique, complex passwords for your account, enable two-factor authentication when available
• Account Security: Don't share your login credentials, log out from public computers
• Phishing Awareness: Be cautious of suspicious emails, verify requests for personal information
• Software Updates: Keep your devices and browsers updated with latest security patches
• Incident Reporting: Immediately report any unauthorized access or suspicious activity on your account

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will promptly notify you via email and, where required by law, notify relevant authorities within 72 hours. We will provide details about what happened, what information was involved, what we're doing to address the issue, and what steps you can take to protect yourself.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies We Use

• Google Analytics: Website traffic analysis, user behavior insights, conversion tracking
• Facebook Pixel: Social media advertising effectiveness, audience building, retargeting
• Web Beacons: Email open rates, click-through rates, campaign performance
• Local Storage: Storing user preferences, shopping cart data, session information
• Server Logs: Security monitoring, performance analysis, error detection

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or specific types
• Receive notifications when cookies are set
• Set preferences for specific websites

Note: Disabling certain cookies may affect website functionality, including the ability to place orders, save preferences, or access your account.

7. Your Rights and Choices

Under various privacy laws including GDPR and CCPA, you have several rights regarding your personal information:

7.1 Right of Access

You have the right to know what personal information we collect, use, and share about you. You can request a copy of your personal data in a commonly used electronic format.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to have it corrected or updated. You can update most information through your account settings or by contacting us.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the original purpose or you withdraw consent.

7.4 Right to Restrict Processing

You have the right to limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You can request your personal data in a structured, machine-readable format to transfer to another service provider.

7.6 Right to Object

You have the right to object to processing of your personal information, particularly for direct marketing purposes or when processing is based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce significant legal or similar effects.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may require verification of your identity to protect your privacy and security.

8. Children's Privacy

Wing Snob's services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we discover that a child under 16 has provided us with personal information, we will immediately delete that information from our servers.

If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately using the contact information below. We will take steps to remove such information from our systems and terminate the child's account if applicable.

Parents and guardians are encouraged to monitor their children's internet usage and help enforce this policy by instructing their children never to provide personal information through our website or services without parental consent.

9. International Data Transfers

9.1 Data Protection Measures

When we transfer your personal information outside your country of residence, we ensure appropriate protection through:

• Adequacy Decisions: Transfers to countries deemed adequate by the European Commission or other relevant authorities
• Standard Contractual Clauses (SCCs): EU-approved contractual terms ensuring adequate protection
• Data Processing Agreements: Comprehensive agreements with all data processors and subprocessors
• Security Measures: Technical and organizational measures equivalent to those required in your jurisdiction
• Regular Assessments: Ongoing monitoring of data protection standards in destination countries

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: Primary servers and cloud storage facilities
• European Union: Data analytics and customer support services
• Other Countries: As necessary for service provision, always with appropriate safeguards

All international transfers comply with applicable data protection laws and regulations.

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Safe Data Disposal

When personal information reaches the end of its retention period, we ensure secure disposal through:

• Electronic Data: Complete deletion using industry-standard data wiping techniques that make recovery impossible
• Physical Records: Secure shredding by certified document destruction services
• Backup Systems: Systematic removal from all backup systems and archives
• Documentation: Maintaining records of disposal activities for compliance purposes

11. Third-Party Links and Services

Our website may contain links to external websites, social media platforms, or third-party services that are not operated by Wing Snob. These may include:

• Social media platforms (Facebook, Instagram, Twitter)
• Review sites (Yelp, Google Reviews, TripAdvisor)
• Payment processors and financial services
• Delivery partner websites and apps
• Partner restaurants or complementary businesses

Important Notice: We are not responsible for the privacy practices or content of these third-party websites and services. Each third party has its own privacy policy and terms of service that govern how they collect, use, and protect your information.

We strongly recommend that you review the privacy policies of any third-party websites or services before providing them with your personal information. The inclusion of links to third-party sites does not imply endorsement of their privacy practices or content.

When you leave our website or use third-party services through our platform, your interactions are governed by their respective privacy policies, not ours.

12. Changes to This Privacy Policy

12.1 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will notify you through:

• Website Notice: Prominent notification banner on our homepage and throughout the site
• Email Notification: Direct email to all registered users explaining the changes
• Account Dashboard: Pop-up notification when you log into your account
• Social Media: Announcements on our official social media channels

12.2 Significant Changes

For material changes that significantly affect how we collect, use, or share your personal information, we will:

• Provide at least 30 days advance notice
• Require explicit consent for new uses of your information
• Offer opt-out options where legally required
• Highlight specific changes in our communications

12.3 Your Responsibilities

We recommend that you:

• Review this policy periodically to stay informed of updates
• Check the "Last Updated" date at the top of this page
• Read our update notifications carefully
• Contact us if you have questions about changes

Your continued use of our services after policy changes take effect constitutes acceptance of the updated policy. If you do not agree with changes, you may discontinue using our services and request deletion of your account.

13. Contact Information

Response Commitment: We are committed to responding to all privacy-related inquiries within 3 business days. For urgent matters involving potential security breaches or data concerns, please call us directly.

13.1 Filing Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with:

• Our Customer Service Team: We encourage you to contact us first so we can work to resolve your concerns directly
• Relevant Supervisory Authority: If you are in the EU, you may contact your local data protection authority
• State Attorney General: In the United States, you may contact your state's attorney general office
• Federal Trade Commission: For US residents, you may file a complaint at consumer.ftc.gov

14. Withdrawal of Consent

14.1 Marketing Communications

You can withdraw your consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Service: Contact our support team to opt out of all marketing communications
• Phone: Call us at +1 913-384-5998 to update your preferences

14.2 Account Deletion

To delete your account and personal information:

1. Log into your account and go to Account Settings
2. Select "Delete Account" and follow the confirmation process
3. Alternatively, email us at [email protected] with your deletion request
4. We will process your request within 30 days
5. Some information may be retained as required by law (tax records, transaction history)

Important Note: Account deletion is permanent and cannot be undone. You will lose access to order history, loyalty points, and saved preferences.

15. Conclusion

At Wing Snob, protecting your privacy is not just a legal obligation—it's fundamental to building and maintaining the trust you place in us when you choose our food services. We understand that your personal information is valuable and sensitive, and we are committed to handling it with the highest standards of care and security.

This Privacy Policy represents our unwavering commitment to transparency in how we collect, use, protect, and respect your personal information. We believe that you have the right to understand exactly how your data is handled and to have meaningful control over your privacy choices.

We recognize that privacy is not a one-time consideration but an ongoing responsibility. As our business evolves and new technologies emerge, we will continue to review and update our privacy practices to ensure they meet the highest standards and comply with applicable laws and regulations.

Your trust enables us to provide you with exceptional food experiences, personalized service, and continued innovation in our offerings. We take this responsibility seriously and are dedicated to maintaining your confidence in our commitment to privacy protection.

If you have any questions, concerns, or suggestions about this Privacy Policy or our privacy practices, we encourage you to reach out to us. Your feedback helps us improve our services and better protect your privacy.

Thank you for choosing Wing Snob and for taking the time to understand how we protect your privacy. We look forward to continuing to serve you while maintaining the highest standards of data protection and customer service.

Remember: This policy was last updated on January 15, 2026. Please check this page regularly for any updates or changes to our privacy practices.